Frequently Asked Questions
How do I make a purchase?
You can shop the website any time. See what is currently in stock and ready for immediate purchase by clicking 'In Stock' under the shop tab, or shop the 'Made to Order' items under the shop tab for a wider selection. You can also shop WMG on our Facebook Page by commenting on pictures. Want to see the items in person? Find WMG at The Brickhouse Boutique in Ft. Branch, IN.
What is your average processing time?
The processing time is currently 2-3 weeks. If you need a rush on your order, simply send me an email – if my schedule allows, I will rush your order to get it to you ASAP.
Do you accept custom orders?
Definitely! Would you like a wooden sign with your name or do you have a special piece in mind? WMG would love to make a custom piece specifically for you. If you would like a custom sign, please send us a message through the 'Custom Order' form! Once we are confident we can make something perfect for you, then you will be sent a link for payment. This link will be through the WMG website where there are multiple payment methods offered. Payment must be made before your product will be started. Items take 2-3 weeks for completion.
Do you accept returns?
Due to the nature of the product, we do not accept returns. However, if for ANY reason you are not satisfied with your product, please make sure to let us know.
What if a product is damaged during shipping?
In the event that your product is damaged during shipping, all products are shipped with insurance via USPS. I will work with you to file the claim with USPS.
Can I pickup locally?
Yes! When checking out there is an option on the website for free local pickup and it will email you my address. Once your item is out on my porch and ready for you to swing by you will receive an email letting you know. All items are on an enclosed porch under camera surveillance.
Do you offer discounts?
We do! Join the Willow Squad group for exclusive discounts and deals, or sign up on the website for WMG perks to earn 10 points for each dollar spent. WMG perk points can be cashed in for discounts on your future purchases. Also, be sure to sign up for the newsletter on our home page to receive a special discount each month.